Are there any Warranty Services available? Are there any Warranty Services available?

Are there any Warranty Services available?

If a defect occurs during the warranty period, Pro Gamersware GmbH will provide one of the following services at its own discretion within the scope of this assumed extended warranty:

  • Free repair of the products
  • Free delivery of spare parts for self-repair
  • Free replacement of the products with an equivalent item
    Repairs and/or replacement of the product under this warranty may be carried out using functionally equivalent, possibly refurbished parts/products. Repaired or replaced products may contain new and/or refurbished components and products.

All products or original parts that were replaced within the scope of the warranty service become the property of Pro Gamersware GmbH. The new parts or replacement parts become the property of the customer.

Alternatively, Pro Gamersware GmbH reserves the right to refund the purchase price upon return of the defective products or component or, in the case of discontinued products or components, to replace the defective products or component with one with similar functions and performance or to refund the residual value (purchase price divided by the warranty period in years multiplied by the full years of the remaining warranty period). Any software and manuals supplied are excluded from the warranty (this does not apply to products with digital elements, i.e. products that contain digital products in a way that the products cannot fulfill their functions without these digital products).