How can I claim my manufacturer's warranty?

To claim the warranty, the customer must present the invoice or the receipt issued by the dealer or a corresponding confirmation of purchase. The serial number on the products, if available, must be intact and readable. If no proof of purchase is available or the serial number is no longer readable, the manufacturer may refuse warranty claims.

To check the warranty case, the products must be handed over to the manufacturer, whereby it must be ensured that damage to the products during transport is avoided by secure packaging. In the case of justified warranty claims, the customer will not incur any shipping costs, i.e. the guarantor will reimburse any shipping costs for the return shipment.