How does the pre-order process work?

Introduction
When you pre-order with us, you reserve your item before it’s in stock. Here’s what happens, step by step:

1. Place Your Pre-Order

   • Add the item to cart and complete checkout.

   • You’ll be charged in full at purchase.

2. Order Confirmation

   • You receive an order confirmation email immediately.

   • If your order contains both in-stock and pre-order items, we’ll hold all items and ship them together once the pre-order items are in stock.

3. Pre-Order Notice

   • Your confirmation email includes estimated ship dates and details on how mixed orders will be shipped together once all items are available.

   • We’ll notify you as soon as we have a firm shipping date.

4. Stock Arrival & Fulfillment

   • Once your pre-order item is in stock, we’ll pick, pack, and ship your entire order.

   • You’ll get a single shipment (and tracking email) covering both in-stock and pre-order items.

5. Delivery

   • Standard delivery applies. A signature may be required.

6. Post-Delivery Support

   • If you have any questions, please visit our Help Center.