How can I cancel a pre-order? How can I cancel a pre-order?

How can I cancel a pre-order?

Before Fulfillment
You may cancel your pre-order at any time before we confirm shipping.

How to Cancel
Please reach out to our Customer Service team via our contact form and include:

  1. Your order number
  2. The items you wish to cancel

Modifications
Changes to quantities or products aren’t possible on an active pre-order. If you’d like a different configuration, simply cancel and place a new order.

Refunds
Once we confirm your cancellation, you’ll be refunded to your original payment method. Refunds typically appear within 3–5 business days, depending on your bank.