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FAQ

Does the BF 360 include a fan hub?
Yes, the BF 360 includes a built-in PWM fan hub.Hub specifications:Ports...
What liquid cooling and radiator support does the BF 360 offer?
The BF 360 supports the following configurations:Top: 240 / 280 / 360 mm...
Can I cancel or change my order?
You can cancel or edit your order, as long as we receive the request in ...
Something arrived broken or got damaged
If a component of your HAVN case arrives damaged, is missing parts, or b...
BF 360 and BF 360 Flow: Feature Comparison
If you're deciding between the BF 360 and the BF 360 Flow, here’s a quic...
Do you ship to Canada?
Currently, our shop only supports domestic US shipments.However, select ...
Where can I review your privacy policy?
You can review our official Privacy Policy here: https://havn.global/pag...
Will the front fan bracket for the BF 360 be available separately?
The additional front fan bracket is currently included only with the sta...
How many drives can the HS 420 support?
Maximum Storage Support:The chassis can support up to:5 × 3.5" HDDs, or1...
What kind of storage drive support does the HAVN BF 360 Flow offer?
BF 360 included Storage Configuration Options:The case comes with two dr...
What is the true PSU clearance in the HAVN HS 420 case? Can I use a PSU longer than 220mm?
You can install a PSU longer than 220mm in the HS 420 case—up to 290mm t...
What is the actual PSU clearance in the HAVN BF 360 case? Can I use a PSU longer than 200mm?
You can install a PSU up to 260mm in total length, but it's important to...
What pump/reservoir is shown in the photo of the DOOM HS 420 case?
For the cooling reservoir shown in the HS 420 DOOM: The Dark Ages Limite...
Where can I get the DOOM edition VGPU Bracket or angled fan bracket?
At this time, there is no DOOM version of the angled bottom fan bracket ...
What GPU and fan brackets are included with the HAVN HS 420?
The standard HS 420 includes a horizontal GPU support bracket and a flat...
How do I track my pre-order?
Find Your StatusOrder Confirmation EmailOpen your order confirmation ema...
How can I cancel a pre-order?
Before FulfillmentYou may cancel your pre-order at any time before we co...
How are mixed orders of in-stock and pre-order items shipped?
In-Stock Items OnlyShip immediately upon processing.You get your gear as...
How does payment and billing work for pre-orders?
Up-Front PaymentYou’ll be charged the full amount immediately at checkou...
What should I know about pre-order estimated ship dates and updates?
Why We Use “Around” DatesWe provide an “around” date in your order confi...
How does the pre-order process work?
IntroductionWhen you pre-order with us, you reserve your item before it’...
Is a riser cable from a different brand compatible?
If the riser cable has a universal mounting design, yes. And the cable l...
How many expansion slots does the HS 420 case have, and are there any limitations?
The HS 420 features six expansion slots. Please note that the seventh (b...
Are HAVN cases compatible with BTF or back-connect motherboards?
Our cases are not compatible with BTF (Back-To-Front), back-connect, or ...
How can I troubleshoot my riser cable?
HAVN GPU with PCIe 5.0 Riser Cable Not Functioning Properly – Troublesho...
What can I do if I was not at home during delivery?
All orders require a signature. If you are not at home at the time of at...
What does Signature Required on shipping means?
Signature Required means that you need to make sure that someone is avai...
Can I buy spare parts?
We can provide a selection of spare components for our towers. Simply cr...
How do I clean the filters?
The top, right, and rear filters are accessible from the outside and can...
How do I clean my tower?
The removable curved glass outer panel and magnetic top panel make clean...